Uplas Privacy Policy

Last Updated: May 21, 2025

Uplas EdTech Solutions Ltd. ("Uplas", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, uplas.com, our mobile applications, and any related services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Services.

1. Information We Collect

We may collect personal information about you in a variety of ways. The information we may collect via the Services includes:

  • Personal Data: Personally identifiable information, such as your name, email address, phone number, payment information (e.g., credit card details processed by our third-party payment processors), organization/college, industry, profession, and any other information you voluntarily provide to us when you register for the Services or choose to participate in various activities related to the Services such as chat, posting messages in comment sections or our forums, or contacting us.
  • Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services.
  • Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors (e.g., Stripe, PayPal, Flutterwave, M-Pesa). You are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Course and Interaction Data: Information related to your progress in courses, answers to questions, interactions with the AI Tutor, projects created, content generated using Text-to-Speech (TTS) or Text-to-Video (TTV) features, and contributions to the community.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Services and improve your experience. [Placeholder: Link to a separate Cookie Policy if you have one, or detail cookie usage here].

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • [Placeholder: Create and manage your account.]
  • [Placeholder: Personalize your learning experience, including tailoring AI interactions and course recommendations.]
  • [Placeholder: Process your transactions and deliver the services you have requested.]
  • [Placeholder: Email you regarding your account or order, and send you newsletters or other promotional materials (with your consent where required).]
  • [Placeholder: Monitor and analyze usage and trends to improve the functionality of the Services.]
  • [Placeholder: Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.]
  • [Placeholder: Comply with legal obligations and enforce our terms.]

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • [Placeholder: By Law or to Protect Rights - If release is necessary to respond to legal process, investigate violations of our policies, or protect rights, property, and safety of others.]
  • [Placeholder: Third-Party Service Providers - With third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.]
  • [Placeholder: Business Transfers - In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.]
  • [Placeholder: With your consent or at your direction.]
  • [Placeholder: Information you post to community areas may be publicly visible.]

We do not sell your personal information to third parties.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location and applicable law (such as the Kenyan Data Protection Act, 2019), you may have the following rights regarding your personal data:

  • [Placeholder: The right to access – You have the right to request copies of your personal data.]
  • [Placeholder: The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.]
  • [Placeholder: The right to erasure – You have the right to request that we erase your personal data, under certain conditions.]
  • [Placeholder: The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.]
  • [Placeholder: The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.]
  • [Placeholder: The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.]

To exercise these rights, please contact us using the contact information provided below.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at: privacy@uplas.com

[Placeholder: Uplas EdTech Solutions Ltd., Attn: Privacy, Uplas Towers, Kilifi, Kenya]